The term “Services” refers to the use of the present website.
1. When do we gather your personal data?
We receive and process a number of personal data identifying you when you use our Services, and in particular when:
You fill in any form providing information on our website, specifically upon registration of your user account or when you update the information of your user account
You link your user account to an account opened on a third-party web site or social network (e.g. Facebook, Google, Twitter, GitHub), within the limits permitted by the confidentiality parameters that you shall have defined on the third party web site involvedyou link your user account to an account opened on a third-party web site or social network (e.g. Facebook, Google, Twitter, GitHub), within the limits permitted by the confidentiality parameters that you shall have defined on the third party web site involved
By your mere connection and use of our website, through personal data included in the usage and connection data collected by our cookies. For this specific processing, please refer to our cookies policy below.by your mere connection and use of our website, through personal data included in the usage and connection data collected by our cookies. For this specific processing, please refer to our cookies policy below.
2. What personal data do we process?
When you use our Services, we process personal data about your connection with our cookies, i.e. information that is automatically recorded by our servers when you access or use the website, whether or not you are registered on the website or connected to your user account.
This connection personal data is mainly your IP address (with however a restriction regarding the localization of the IP that is limited to the city), the date and time when you accessed or used the website, your operating system, your connection type, your mobile terminal type.
For more details about the cookies used and how to deactivate them, please refer to our cookies policy below.
3. For which purposes we process your personal data and under which legal basis?
We process and store your personal data for the following purposes:
We may also use your personal data in order to send you newsletter information that might be of interest to you, concerning the website and our Services. This processing of your personal data is thus in this respect founded on your express and specific consent for such processing when you opt-in to our newsletter.
4. Under what circumstances may we disclose or share your personal data?
Your personal data will only be accessible by PACDIV authorized persons and for the purposes strictly necessary for their respective roles. This could include members of the following teams: customer service, support service and technical support.
We may also share your personal data in the following situations:
Your personal data will be transmitted to our hosting provider, allowing us to provide access to the website, in respect of the contractual data processing terms signed with this company, which may not depart from the terms of this confidentiality policy and in compliance with applicable laws for these types of data processing agreement. The hosting provider may not consult your personal data that are only stored in its data center.
Your personal data may also be transmitted to the provider allowing us to send you our newsletter if you decided to opt-in to our newsletter, in respect of the contractual data processing terms signed with this company, which may not depart from the terms of this confidentiality policy and in compliance with applicable laws for these types of data processing agreement.
Your personal data may also be communicated to the police (if required by law) or to any person legally authorized to receive this information (by order of the judge).
5. How your data are hosted?
We endeavour to secure the personal data of the users appropriately and have taken all useful precautions in order to preserve and ensure that our hosting subcontractors preserve the security and the confidentiality of this data, and in particular prevent it from being distorted, damaged or disclosed to unauthorized persons.
Please kindly note that our newsletter provider which may have access to your personal data if you opted in to the newsletter is located outside of Europe in USA but is certified with EU-US Privacy Shield. As such, this provider shall be deemed to provide adequate privacy protection for the transfer of personal data originating from the EU by virtue of such self-certification.
6. How long do we keep your personal data?
Once you terminate your user account, we will retain your personal data for a limited period of time to answer to our legal obligations and exercise our legal rights but in no event more than five (5) years from the end of the service. After this, your personal data will be deleted.
Your personal data will also be destroyed if you do not access your user account for over five (5) years.
All the personal data we collect for the purposes of providing you more accurate services based on collected user connection data will however be deleted within a maximum period of 13 months from the initial placement of the cookie.
7. Your rights
We will respect your legal rights associated with the processing of your personal data. Below are the rights that you have under applicable laws, and what PACDIV does to protect those rights. Please note that for the sake of security, we may ask you to verify your identity before processing your request:
Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it;
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected;
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below);
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and the circumstances of your particular situation mean you wish to object to processing on this ground;
Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it;
Request the right to obtain a copy of your personal data in a structured, commonly used and machine-readable format or to transfer the personal data to another data controller when it is technically possible to do so;
Provide instructions regarding the processing of your personal data after your death.
If you want to make a request in respect of your rights relating to your personal data, please contact our data protection officer in writing by emailing us at [email protected].
We will respond and reply to your above requests as soon as possible, and generally within seven days and no later than one month upon receipt of your request (If necessary and as permitted by law, we may extend it by an additional two months. We will inform you the reason for the extension within the aforementioned one month, for example, if the request is complex or involves a large volume of data).
If your request or concern is not satisfactorily resolved by us, you may also contact your local data protection supervisory authority and lodge a complaint.
You may configure your browser to determine how to manage cookies; for instance, you may configure it to reject all cookies or to request your prior consent before installing each incoming cookie. However, please note that certain Services will not operate as planned or at all if you do not accept cookies.
Two types de cookies are used directly by the website: “permanent cookies” and “session cookies”. Session cookies normally expire when you close your browser, whereas permanent cookies remain on your terminal even after your browser is closed and may be used again upon your next visit to the website.
- To simplify and facilitate your access to the website and its use;
- To monitor and analyse the operation, the exploitation and the efficiency of the website, so as to ensure that we can improve it and optimise it.
2. Use of third party cookies
We use Google Analytics to analyse our Internet audience. Therefore, Google may also place cookies on your terminal.
3. Deactivating cookies
Users may opt to deactivate cookies. Your browser may also be configured to report any cookies that are deposited on your computer and to prompt you to accept or reject them. You may then accept or reject cookies on a case-by-case basis or opt to reject them systematically.
- For Internet Explorer™: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies;
- For Safari™: http://support.apple.com/kb/ht1677;
- For Chrome™: https://support.google.com/chrome/answer/95647;
- For Firefox™: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences;
- To deactivate Google Analytics, Users should visit Google’s deactivation page and install the additional module for browsers available at the following address: https://tools.google.com/dlpage/gaoptout;
The instructions for eliminating cookies in other browsers are available (in English) at http://www.allaboutcookies.org/manage-cookies.
Policy updated on 27th June 2021